Customer Care Associate - BPO (Remote from Bali, Indonesia)

Are you a passionate problem-solver with a knack for delivering exceptional customer service? Join our dynamic BPO team as a Customer Care Associate and become part of a fast-paced, rewarding environment where your skills drive real impact. Based in the vibrant locations of Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you'll be at the heart of our customer interactions, ensuring every query is handled with care and efficiency. At Private Advertiser, we're committed to fostering a culture of growth and innovation, and we're looking for someone who thrives in a collaborative, fast-paced setting.

As a Customer Care Associate, you'll be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their experience with our products is seamless. You'll leverage tools like Zendesk for ticketing, Slack for internal communication, and CRM systems to manage customer data. This role is perfect for someone looking to make a tangible difference in customer satisfaction while growing their career in the BPO industry.

We offer a competitive salary of PHP 30000 - 45000 per month, along with opportunities for professional development and a supportive work environment. If you're ready to take on the challenge and make a real impact, we'd love to hear from you.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring prompt and professional responses.
• Use CRM systems to manage customer data and track interactions.
• Collaborate with the team to resolve complex customer issues, providing solutions that meet customer needs.
• Monitor and report on customer satisfaction metrics to identify areas for improvement.
• Stay updated with industry trends and best practices in customer service.
• Participate in team meetings and training sessions to enhance skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all regulations.
• Provide feedback to the team on customer interactions and suggest process improvements.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proven ability to handle customer inquiries and resolve issues effectively.
• Excellent communication skills, both written and verbal, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to work under pressure.
• Familiarity with CRM systems and customer service software such as Zendesk.
• Ability to work independently and as part of a team in a fast-paced environment.
• High school diploma or equivalent, with a preference for a degree in Business Administration, Communications, or a related field.
• Passion for delivering exceptional customer service and a commitment to continuous learning.

🛠️ Keahlian

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