Senior Front Desk Receptionist

Life Village Corporindo · 📍 Pontianak · Diposting 2026-10-13
FULL_TIME⭐ TERVERIFIKASI
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Life Village Corporindo is looking for a highly skilled and experienced Senior Front Desk Receptionist to join our team in Pontianak. As a Senior Front Desk Receptionist, you will be responsible for providing excellent customer service and ensuring the smooth operation of our front desk. If you are passionate about hospitality and have a proven track record of delivering exceptional service, we would love to hear from you.

📋 Tanggung Jawab Pekerjaan

Greet and assist guests upon arrival and departure, ensuring a warm and welcoming atmosphere.,Handle reservations, check-ins, and check-outs efficiently and accurately.,Provide information about the hotel's amenities, facilities, and local attractions.,Manage front desk operations, including guest inquiries, complaints, and requests.,Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.,Maintain a clean and organized front desk area.,Monitor and control access to the hotel premises.,Assist in training and mentoring junior staff.

🎓 Kualifikasi & Syarat

Minimum of 3 years of experience in front desk receptionist roles in the hospitality industry.,Proven ability to deliver excellent customer service and handle high-volume guest inquiries.,Strong communication and interpersonal skills.,Good knowledge of hotel management systems and software.,Ability to work well under pressure and manage multiple tasks simultaneously.,Fluent in English and Bahasa Indonesia.,Previous experience in a similar role in a high-end hotel or resort is a plus.,Ability to work flexible hours, including evenings, weekends, and holidays.

🛠️ Keahlian

Customer ServiceCommunicationProblem-SolvingTime ManagementMultitaskingTeamworkAttention to DetailConflict Resolution
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